拓元退票被拒 - 五月天 Mayday
By Hedda
at 2021-01-27T17:23
at 2021-01-27T17:23
Table of Contents
※更新一下,補上退票申請書
上面完全沒提到可以用email 也沒提供email讓人查詢
https://imgur.com/Mmyl19L.jpg
https://imgur.com/IBool92.jpg
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我有買到1/1的演唱會,後來因為疫情忽然升溫而開放退票
考量到家裡還有小孩,不想冒險,只好忍痛退票
退票的規定是2020/12/28前傳真或是郵寄過去
我因為還沒取票所以照說明寫的以傳真的方式申請退票
也在12/28當天傳真過去,拓元的退票規定上有寫說
如需確認是否收到傳真請洽拓員客服,
我在傳真過去以後打了10多分鐘的電話,永遠都是
"您撥的電話通話中,請稍後再撥" 有打過拓元客服的應該都聽到很煩
後來因為還有工作就沒有繼續撥打,
也因為退票申請書上有一條是 需20個工作天後訂單狀態才會從
"等待取票"變成"主辦因素退票"
所以我也就等到了1/22訂單狀態一直沒變才去詢問
當然打客服電話還是無止盡的"您撥的電話通話中,請稍後再撥"
後來才查到他們的email抱著試試看的心情寄信去問
拓元直接回覆 沒有收到我的傳真,演唱會時間也過了,不得退票
我的15520(A16區4張)就這樣掰掰了
後續就是一直要我舉證我有傳真過去,他們就是沒收到申請書
但我們公司的傳真機如果失敗會列印一張傳真失敗的表出來,我確認過沒印出這東西
拓元的客服在往來的過程中還很強硬地回覆我,你都可以寄email來確認了,
代表你知道可以用這方式,當初電話打不進來就該寄email問
當初申請表上也沒提供email,只有提供永遠忙線的電話
我也是後來才自行去查到他們的信箱寄信詢問
第一次看到一間公司客服電話永遠撥不進去,傳真無法自動接收
然後傳真過去以後說沒收到要客人負責舉證的
現在看到台中場延後有開放退票的消息
分享給大家 拓元售票爛到爆炸 拓元售票爛到爆炸 拓元售票爛到爆炸
如需傳真退票 務必一定要確認再確認 或是改用別的方法
好不容易搶到的票因為疫情的關係忍痛放棄 還被拓元這樣搞 心情整個差
現在只能透過消基會 消保官來替自己爭取了
--
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