拓元退票被拒 - 五月天 Mayday
By William
at 2021-01-28T13:18
at 2021-01-28T13:18
Table of Contents
我也是第一次退票,
順手寫下退票實記,
建議大家拓元退票流程,如下~
請大家在2/3前完成,
退票期限前2日,避免糾紛。
1)發信到拓元客服
[email protected]
附上
訂單截圖
退票申請書(拍照或掃描,要親簽)
https://i.imgur.com/tAyYY6Q.jpg
2)依舊傳真,傳真過去後,
再次發信告知拓元客服。
https://i.imgur.com/nYrIMlp.jpg
3)拓元客服隔天會確認後,
回信內容如下~
https://i.imgur.com/zmQQtZf.jpg
信件來往+依舊傳真,
符合拓元退票流程外,彼此也有依據。
電話的通話內容,除非有錄音,
不然通聯紀錄也只是參考,
無法舉證你打電話去說了什麼?
對方承諾了什麼?
公事方面有遇過,廠商A員工與B員工,
說詞不一外,還謊話連篇,
之後都是信件來往為依據與證據。
當然也無法保證期間,
A員工與B員工是否離職?
祝大家退票順利^^
—
補充說明郵寄留底方式#
1)郵局提供的掛號單下方有QR CODE
https://i.imgur.com/iHvk2NV.jpg
2)掃QR CODE,會自動代出掛號NO#
https://i.imgur.com/akpU4qK.jpg
3)申請e-mail通知投遞狀況留底
https://i.imgur.com/zOXheg2.jpg
—
補充說明退款帳戶問題
上篇文章版友推文截圖彙整~
上篇文章推文
版友有拓元回覆截圖
銀行帳戶要跟會員姓名一致
https://i.imgur.com/nQYSa3f.jpg
但是又有人收到不同的回信
請看截圖~
https://i.imgur.com/FUGIJAb.jpg
請參考版友cuteya729文章~
[討論] 申請退款會員名與退款帳戶名可以不同
https://reurl.cc/DvdDoQ
※ 引述《HAPPY0316 ()》之銘言:
: ※更新一下,補上退票申請書
: 上面完全沒提到可以用email 也沒提供email讓人查詢
: https://imgur.com/Mmyl19L.jpg
: https://imgur.com/IBool92.jpg
: ----------------------------------------------------------------------
: 我有買到1/1的演唱會,後來因為疫情忽然升溫而開放退票
: 考量到家裡還有小孩,不想冒險,只好忍痛退票
: 退票的規定是2020/12/28前傳真或是郵寄過去
: 我因為還沒取票所以照說明寫的以傳真的方式申請退票
: 也在12/28當天傳真過去,拓元的退票規定上有寫說
: 如需確認是否收到傳真請洽拓員客服,
: 我在傳真過去以後打了10多分鐘的電話,永遠都是
: "您撥的電話通話中,請稍後再撥" 有打過拓元客服的應該都聽到很煩
: 後來因為還有工作就沒有繼續撥打,
: 也因為退票申請書上有一條是 需20個工作天後訂單狀態才會從
: "等待取票"變成"主辦因素退票"
: 所以我也就等到了1/22訂單狀態一直沒變才去詢問
: 當然打客服電話還是無止盡的"您撥的電話通話中,請稍後再撥"
: 後來才查到他們的email抱著試試看的心情寄信去問
: 拓元直接回覆 沒有收到我的傳真,演唱會時間也過了,不得退票
: 我的15520(A16區4張)就這樣掰掰了
: 後續就是一直要我舉證我有傳真過去,他們就是沒收到申請書
: 但我們公司的傳真機如果失敗會列印一張傳真失敗的表出來,我確認過沒印出這東西
: 拓元的客服在往來的過程中還很強硬地回覆我,你都可以寄email來確認了,
: 代表你知道可以用這方式,當初電話打不進來就該寄email問
: 當初申請表上也沒提供email,只有提供永遠忙線的電話
: 我也是後來才自行去查到他們的信箱寄信詢問
: 第一次看到一間公司客服電話永遠撥不進去,傳真無法自動接收
: 然後傳真過去以後說沒收到要客人負責舉證的
: 現在看到台中場延後有開放退票的消息
: 分享給大家 拓元售票爛到爆炸 拓元售票爛到爆炸 拓元售票爛到爆炸
: 如需傳真退票 務必一定要確認再確認 或是改用別的方法
: 好不容易搶到的票因為疫情的關係忍痛放棄 還被拓元這樣搞 心情整個差
: 現在只能透過消基會 消保官來替自己爭取了
--
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